Frequently Asked Questions
Q: Are your Baby carriers machine washable?
A: Yes, our Baby Carriers can be machine-washed, hand washed or spot cleaned. Machine wash at 30 degrees on a delicate cycle, shape whilst damp and dry away from a direct heat.
Q: What size of baby and toddler can the Rose and Rebellion Baby Carriers be used with?
A: Our Baby Carriers are suitable for use between the weight of 3.5kg to a weight of 20kg.
Q: Can my baby face forward whilst in the Baby Carrier?
A: Research has raised concerns that carrying a baby in a forward facing carry lacks the adequate support for a baby’s developing spine and hip joints, and also fails to give them the sense of security provided by other carries. Therefore this is not a style of carry that we would recommend to our customers.
Q: Do you sell a plain black Baby carrier?
A: All our Baby Carriers are reversible to a plain black side so you will always be getting a plain black baby carrier with whatever pattern you choose.
Q: Have your Baby Carrier been safety tested?
A: Our Baby Carrier design has been mechanically tested to ensure compliance with the relevant provisions of BS EN 13209 Baby Carriers which is the UK and European standard for soft structured baby carries.
Q:Does your Baby carrier have a hood?
A:Yes our Baby carries have a hood to support your child's head when sleeping. The hood is discretely tucked away inside a pocket on the black of the Baby carrier.
Q: What are your delivery charges?
A: Delivery within the UK is free of charge all packages are sent via Royal Mail second class recorded delivery service. Delivery within the rest of Europe is £5 and we ship internationally for £7.50 per item to all territories except the USA and Canada.
Q: Is it possible to return a product once it has been delivered?
A: Yes, we offer a 14 day money back guarantee on all our products, all we ask is they are returned unused, unwashed and in resalable condition.