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FAQ

Are your Baby carriers machine washable?

Yes, our Baby Carriers can be machine-washed, hand washed or spot cleaned. Machine wash at 30 degrees on a delicate cycle, shape whilst damp and dry away from a direct heat.

Can my baby face forward whilst in the Baby Carrier?

Research has raised concerns that carrying a baby in a forward facing carry lacks the adequate support for a baby’s developing spine and hip joints, and also fails to give them the sense of security provided by other carries. Therefore this is not a style of carry that we would recommend to our customers.

What size of carrier do I need for my child?

Baby Carrier
Baby carriers can be used from approximately 2 months and up to approximately 18 months

Toddler
We recommend approximately 9 -36 months as the starting age for the Toddler Carrier

Pre-School
We recommend age 2 as the starting point for the Pre-School Carrier and up until approximately  5 years of age.

Big Kid
We recommend the Big Kid Carrier for approximately 4-6 years of age.

XL
The XL carrier is suitable for ages 5+ If you have an older child and would like any advice please get in touch and we will be delighted to help.

Have your Baby Carrier been safety tested?

Our Baby Carrier design has been mechanically tested to ensure compliance with the relevant provisions of BS EN 13209 Baby Carriers which is the UK and European standard for soft structured baby carries.

Designed and constructed in accordance with safety standard TR 16512:2015.

Are your carriers suitable for children with disabilities?

Our carriers are perfect for children with special needs and disabilities such as:

  • Spina Bifida
  • Autism
  • Muscular Dystrophy
  • Cystic Fibrosis
  • Down Syndrome
  • Congenital Heart Defects
  • Duchenne
  • Cerebral Palsy
  • SEN (Special Educational Needs)

We recognise that all children are unique. Should you have any queries or specific requirements please get in touch and we will do everything we can to accommodate your request and talk you through our options.

Does your Baby carrier have a hood?

Yes all of our carrier are supplied with a hood.

What size waist does your carrier fit?

Our waistbands for our baby size carriers are 26 – 58 inches

The Toddler, Pre-School, Big Kid and XL carriers all have a waistband of 28 – 60 inches 

As we make everything in house, should you have a specific requirement regarding waistband sizing we will be happy to accommodate this for you. Please get in touch, we will be delighted to help.

Is it possible to return a product once it has been delivered?

Yes, we offer a 14 day money back guarantee on all our products, all we ask is they are returned unused, unwashed and in resalable condition. Returns are the responsibility of the customer.

What are your delivery charges?

Delivery within the UK is free of charge all packages are sent via Royal Mail second class recorded delivery service. Delivery within the rest of Europe is £9.99 and we ship internationally for £15.99 per item to all territories except the USA and Canada.

I am buying from outside of the UK, what will I be charged?

Yes , being Welsh we do love to chat! Please send an email with your phone number requesting a call back and we will give you a call.

Can I visit your shop?

We love helping people in person and are always delighted when our customer call in. Please contact us if you would like to make an appointment and we can make sure we can set aside our day to day duties to focus all of our attention on your needs.

When will my carrier be sent?

We make everything to order and stive to get everything sent out within 48 hours. If you need your carrier in a rush please contact us and we will do everything we can to get it to you as quickly as possible/

What are the measurements of the body panels of your carriers?

Baby Carrier 13 inch wide by 15.5 inch tall.  
Toddler 18 inch wide by 18 inch tall
Pre-School 20 inch wide by 20 inch tall
Big Kid 22 inch wide by 22 inch tall
XL 24 inch wide by 24 inch tall

I’m a retailer. Can I sell your carriers?

We love to hear from new and existing retailers. Please do get in touch and we will be delighted to chat about your requirements.

Please refer to babyslingsafety.co.uk to ensure you’re carrying your baby correctly and safely.

If you have other questions, please don’t hesitate to get in touch!